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Study notes, Revision materials and Past papers for courses examined by KNEC

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Category: Office adminstration and management / office organisation

Types of Office Plans

November 29, 2020December 4, 2020 KNEC notes and Past Papers

This refer to how the office premises are to be divided up for the purpose of carrying out the different functions of an office Open office Consists of a large hall, or room wherein the entire clerical staff seat and Read More …

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Security measures likely to be effective

November 29, 2020 KNEC notes and Past Papers

Safeguarding the office premises Closing all doors, windows and sky lights A fool proof burglar alarm system should be installed to alert security staff Compound should be regularly patrolled by security staff Regulating the entry of visitors Entry of all Read More …

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Office security

November 29, 2020December 4, 2020 KNEC notes and Past Papers

In large organizations, office security is a major problem for office managers Everyday risks pilferage or theft of cash and materials by staff or public has to be faced by almost all organization To protect confidentiality of office secrets as Read More …

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Office safety

November 29, 2020 KNEC notes and Past Papers

Accidents can do happen to office employees; serious accidents may cause permanent disability and at least prolonged hospitalization Nature of accidents Accidents in offices may be caused by Exposed electric wire in loose connection Slippery floors or loose carpeting Open Read More …

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Measures to prevent external noise

November 29, 2020 KNEC notes and Past Papers

Choosing the site of office away from noisy area Affixing double glazing windows and doors

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Measures to prevent internal noise in an office

November 29, 2020December 4, 2020 KNEC notes and Past Papers

Carpets or rubber mats spread on the floor will reduce the sounds caused by the movements of the clerks and other people Felt pads should be placed below office machines which create noise in operation Calling bells can be replaced Read More …

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Staff and customer conveniences

November 29, 2020 KNEC notes and Past Papers

The arrangement of the rooms should be such that customers can have easy access to the departments requiring frequent visits from them e.g. cash, sales. There should also be provision for adequate number of cloak rooms, wash rooms, water fountains, Read More …

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Facilities of office organization and layout

November 29, 2020December 4, 2020 KNEC notes and Past Papers

It’s essential that the internal arrangement of the office building fit on with the overall structure of organization and system of operation The number, size and shape of rooms, the, location of the gangway’s or stairways and other arrangements should Read More …

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Office premises and environment

November 29, 2020December 4, 2020 KNEC notes and Past Papers

Securing office building or space The office building should not only be located at a suitable site, it also should be of the proper size and shape. Its design and arrangement should be such as to adequately serve the particular Read More …

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Qualities of office worker personnel

November 29, 2020December 4, 2020 KNEC notes and Past Papers

The office staff must have some qualities to perform their duties more effectively and successfully. The main qualities of an office worker may be classified as under. 1. Personal Good hygiene Attractive personality Personnel interests Qualification/training 2. Office etiquette Office Read More …

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