Communication skills notes: KNEC Diploma




The following topics/chapters are covered comprehensively in this module notes.
Topic 1: Introduction to Communication
Topic 2: Communication Process
Topic 3: Classification of Communication
Topic 4: Forms of Communication
Topic 5: Channels of Communication
Topic 6: Official Etiquette, Protocol and Diplomacy
Topic 7: Writing Skills
Topic 8: Summary
Topic 9: Report Writing Skills
Topic 10: Conducting Meetings and Minute Writing
Topic 11: Interviews
Topic 12: Public Relations and Customer Care
Topic 13: Emerging Issues in Communication


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