Communication skills notes: KNEC Diploma

The following topics/chapters are covered comprehensively in this module notes.

Topic 1: Introduction to Communication

Topic 2: Communication Process

Topic 3: Classification of Communication

Topic 4: Forms of Communication

Topic 5: Channels of Communication

Topic 6: Official Etiquette, Protocol and Diplomacy

Topic 7: Writing Skills

Topic 8: Summary

Topic 9: Report Writing Skills

Topic 10: Conducting Meetings and Minute Writing

Topic 11: Interviews

Topic 12: Public Relations and Customer Care

Topic 13: Emerging Issues in Communication



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