These are voluntary non-trading associations of people connected with commerce, trade and industry. The membership consists of traders, brokers, bankers, industrialists and other persons engaged in trade industries or commerce. The important services rendered by them are; 1. Make representation Read More …
Author: KNEC notes and Past Papers
Principles Of Organization
1. Span of control Refers to the number of employees who report to a manager or number of subordinates that one manager can supervise directly. It is also called span of management, span of supervision etc. Span of control will Read More …
Organizational structures
An organization structure is the basic framework within which the decision making behavior occurs it shows the different posts in organization and the responsibilities attached to these different posts Various types of organizational structure 1. Line organization (military) The authority Read More …
Introduction to Office Administration and Management
DEFINITION OF MANAGEMENT The emergence of management as an essential distinct and leading institution is a pivotal event in social history, purely if ever has a new leading group emerged as fast as has management since the turn of 20th Read More …
Outline the principles of office layout
The arrangement should allow for a smooth flow of work with minimum of staff movement The floor space should be as free as possible to permit free movement For the benefit of easy supervision of staff’ good and efficient appearance Read More …
As an office manager you were asked by your boss to assess the best place to locate a new office. Discuss the factors you would consider while deciding about a new office site
Office premises should be located in a good area with good reputation It should be located in those area where necessary facilities e.g.electricity, water,telephone etc. Office premises should be close enough to those businesses or other concerned persons with whom Read More …
What are the factors/reasons that may discourage organization from using alphabetical filing method
In large systems it takes longer time to find papers There is likely congestion under common names It is difficult to forecast space requirement for different letters of the alphabet There are possibilities of a document being filed under a Read More …
What are the measures that should be taken to ensure that the forms designed are suitable
The writing surface, the style of print, the paper sequence of information and method of entry should be easy for rapid completion of the form Good appearance and balanced arrangement of information of the form Adequate space should be provided Read More …
What are the reasons for choosing photocopying method to reproduce documents
Exact copies without loss of any details are obtained Quicker than duplicating or printing as no need for the preparation of the master Color copies can be obtained in some machines Large sized documents can be reduced by some machines Read More …
Outline the procedure used when handling outgoing mail
Mails should be collected from departments at a regular interval that are pre-arrangement Clerks must ensure that letters are put into the correct envelops and all enclosures attached to relevant letters Letter should be sorted according to the type of Read More …