Author: KNEC notes and Past Papers

DEFINITION OF NEGOTIATION It refers to the process through which differing parties come up with a solution that is agreeable to both parties it may involve compromises by both parties. Negotiations can also be defined as the process through which Read More …

DEFINE ASSERTIVENESS Assertiveness is the quality of being self-assured and confident without being aggressive CHARACTERISTIC OF AN ASSERTIVE PERSON Make greeting-talk. Accept compliments. Use appropriate facial talk Disagree mildly Ask for clarification Ask why. Express active disagreement Speak up for Read More …

DEFINITION OF EMPATHY Human beings at anyone point in life encounter challenges or experience problems.  It is important for other members of the society to understand what the person is going through, demonstrate care and concern and provide support to Read More …

Refers to skills, capabilities and competencies that influence a person’s ability to succeed copying with environmental demands and is composed of 5 dimensions Self awareness- ability to be aware of who you are Self management – ability to manage one Read More …

It is a natural response to a loss. it also refers to an emotional suffering you feel when something or someone you love is taken away. the death of loved one cause the most intense grief. COMMON SYMPTOMS OF GRIEF Read More …

It is a form of fear whereby sometimes one shrinks from familiarity and contact with other people. EFFECTS OF SHYNESS Persistent shyness produces timidity resulting in underachievement. can lead to generalized fear of strange things and this may hinder creativity Read More …

It is an emotion related to perception of having been offended or wronged and it is a tendency to undo that wrong doing by retaliation. It is normal for people to express anger. Anger is healthy when the person experiencing Read More …

DEFINITION Emotions refer to any strong feelings such as fear, anger sorrow, joy and love. They are strong feelings that one has when something has happened or something has been done to you that you don’t like. Emotions are motivated Read More …

Emergency situation stress can save your life because you can avoid accidents Stress response helps you to meet your challenges e.g. when doing a presentation and doing an interview. Drives you to study for an examination instead of watching TV Read More …

These refer to any challenges or change that places a demand on the body. Examples of stressors Beginning a new job/ moving to anew a town Meeting deadlines Illnesses Conflicts in relationships Public speaking Major life changes