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KNEC notes and Revision materials

Study notes, Revision materials and Past papers for courses examined by KNEC

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Category: Office adminstration and management / office organisation

Outline services offered by an office to an organization

November 28, 2020 KNEC notes and Past Papers

Filling documents Storage of information and making the same available in future Connecting the departments with customers ,suppliers etc Circulating all necessary information to all concerned

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Outline measures that the organization may take to enhance good public relations with its customers

November 28, 2020 KNEC notes and Past Papers

Handling customers issues with urgency and concern By providing official dress code By providing suggestion boxes as a means of soliciting feedback from customers By using appropriate communication with customers By participating in charity events By providing quality products

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Discuss ways in which production department depends on the marketing department in an organization

November 28, 2020 KNEC notes and Past Papers

It promotes the goods produced by the production department in an organization It gives customers feedback to the production department It trains the sales man and makes them knowledgeable about the different products produced by production department It carries out Read More …

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What are the ways in which staff can display good office etiquette

November 28, 2020 KNEC notes and Past Papers

Time management -complete tasks on schedule observe official working hours Response to different clients-handle them with tact, courtesy and diplomacy Responsibility-show initiative, work without supervision

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Outline disadvantages of microfilming

November 28, 2020December 4, 2020 KNEC notes and Past Papers

A reader is required in order to refer to the information Its difficult to locate the information required from the film Poorly prepared film will not be readable It requires special equipment which is expensive Specialized knowledge is required to Read More …

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Suggest measures that an organization may take to ensure effective use of stationery

November 28, 2020 KNEC notes and Past Papers

Issue stationery in reams and packets Ensure there is proper follow up of use e.g. cheek dustbins for wasteful use Recycle/re use of used stationery where possible e.g. printing paper envelops Carry out regular inspection on stock taking Provide good Read More …

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Outline factors to be considered when deciding record retention policy

November 28, 2020 KNEC notes and Past Papers

Space available for use Frequency of reference Legal requirements Need to retain documents in original form as evidence in court Availability of duplicates in other departments Equipment available for storage Need of retention for auditory purposes

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What are responsibilities of a purchasing department

November 28, 2020 KNEC notes and Past Papers

Purchasing goods and materials Preparation of orders Maintaining stock records Maintaining records of supplies Sourcing for suppliers

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What are organizational factors that could promote good human relations

November 28, 2020 KNEC notes and Past Papers

Provision of a good working environment communication Clear tasks and responsibilities Provision of adequate tools and equipment for the job

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What is the procedure for stock -requisition for a department

November 28, 2020 KNEC notes and Past Papers

i. Establish required items and quantities ii. Compare with allocated quota iii. Fill in the requisition slip iv. Get authorization v. Submit requisition to store vi. Verification by store clerk vii. Issue of required items viii. Record received items ix. Read More …

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