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Study notes, Revision materials and Past papers for courses examined by KNEC

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Category: Office adminstration and management / office organisation

Characteristics/Qualities of office manager

November 29, 2020December 4, 2020 KNEC notes and Past Papers

Leadership Sound judgment Methodical Communicator Strong character Discipline Politeness Forward looking

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The office manager

November 29, 2020December 4, 2020 KNEC notes and Past Papers

Is the title given to the person in charge with responsibility to run the office Duties of an office manager Ensures the smooth flow of work in the office Chooses or advises on choosing machines and other assets required in Read More …

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Importance of Office

November 29, 2020December 4, 2020 KNEC notes and Past Papers

Offer valuable service to all other departments As a formation or memory centre As an intermediary As a coordinator As a administrative nerve center As control centre

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The Office

November 29, 2020December 4, 2020 KNEC notes and Past Papers

The office may be defined as any place set aside for work of a clerical nature. The office may consist of a room or a building which is used for  a clerical, administrative or communicative nature. Its purpose is to Read More …

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Decentralization of Authority

November 29, 2020December 4, 2020 KNEC notes and Past Papers

Decentralization is the systematic effort to delegate to the lowest level authority except that what can only be exercised at the central point .Decentralization is the opposite of centralization which is the systematic and consistent reservation of authority in a Read More …

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Methods of Providing Office Services

November 29, 2020December 4, 2020 KNEC notes and Past Papers

An office provides a number of office services to the whole organization. These services relates to the functions of an office. Such services may be provided from a central place for the benefits of all departments in an organization or Read More …

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Principles Of Organization

November 28, 2020December 4, 2020 KNEC notes and Past Papers

1. Span of control Refers to the number of employees who report to a manager or number of subordinates that one manager can supervise directly. It is also called span of management, span of supervision etc. Span of control will Read More …

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Organizational structures

November 28, 2020December 4, 2020 KNEC notes and Past Papers

An organization structure is the basic framework within which the decision making behavior occurs it shows the different posts in organization and the responsibilities attached to these different posts Various types of organizational structure 1. Line organization (military) The authority Read More …

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Introduction to Office Administration and Management

November 28, 2020December 4, 2020 KNEC notes and Past Papers

DEFINITION OF MANAGEMENT The emergence of management as an essential distinct and leading institution is a pivotal event in social history, purely if ever has a new leading group emerged as fast as has management since the turn of 20th Read More …

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Outline the principles of office layout

November 28, 2020 KNEC notes and Past Papers

The arrangement should allow for a smooth flow of work with minimum of staff movement The floor space should be as free as possible to permit free movement For the benefit of easy supervision of staff’ good and efficient appearance Read More …

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