Assign staff for distribution Establish clear channels for distributions Establish specific time for distribution-classify collection point Institute proper follow up systems and fix responsibilities Maintain constant communication with departments
Author: KNEC notes and Past Papers
Explain factors to be considered when choosing a filing system
It should be easily accessible It should be suitable for the type of correspondence It should cater for future expansion It should be suitable to work with It should allow quick reference It should be able to safe guard documents/information
What are the functions of a research and development department
Develop new methods of manufacturing Discover new products Explore new markets Find ways of improving existing products Develop better packaging
What are the functions of a research and development department
Develop new methods of manufacturing Discover new products Explore new markets Find ways of improving existing products Develop better packaging
Outline ways in which an office worker may build good relations with seniors
Complete work or schedule Follow instructions Report work related difficulties or problems promptly and accurately Requests for assistance if needed Help where appropriate Be courteous Give feedback to confirm understanding Adhere to policies and regulations
Outline the advantages of using office forms
Time saving Limit responses Ensure uniformity of details
Outline ways of safeguarding files against unauthorized access
Lock them up in cabinets Restrict access to non-registry staff
What are duties of the accounts departments
Preparations of the final accounts Preparations of the budget Budget control Credit control Payment of salaries Payment of debts Receiving payments
Outline reasons why open plan offices are popular
They are economical in terms of space Supervision is easy They minimize staff movement Economy of equipment Economy of lighting Promote transparency of operations
Customer Behavior Revision Questions
State 4 characteristics of a consumer market Identify 4 demographic variables that an organization may use to segment a consumer market Highlight the criteria that should be used in assessing the suitability of a market segment (8 marks) Describe 5 Read More …