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KNEC notes and Revision materials

Study notes, Revision materials and Past papers for courses examined by KNEC

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Category: Office adminstration and management / office organisation

Explain the methods of preparing a master for duplication

November 28, 2020 KNEC notes and Past Papers

By electronic scanner By using a thermal copier By using a type writer By hand writing By photographic/electrostatic processes

Office adminstration and management / office organisation1 Comment

Name the details which may be obtained from a file absent card

November 28, 2020 KNEC notes and Past Papers

Name of the borrower Department of the borrower Date borrowed Date returned Name and number of the file

Office adminstration and management / office organisation1 Comment

Outline the desirable qualities of a receptionist

November 28, 2020 KNEC notes and Past Papers

Interested in people Good memory Patient Tactful Well-dressed/groomed Mastery of official languages

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What are the benefits of an office to an organization

November 28, 2020 KNEC notes and Past Papers

It is a center for communication It safeguards an organizations assets It provides a place where records are kept Its a meeting place for the organizations departments or clients

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Outline various advantages of office automation

November 28, 2020 KNEC notes and Past Papers

Saving on time taken to perform in certain functions Less labor may be required The staff experience less fatigue Less monotony compared to manual Reduce paper work Encourages specialization Improves efficiency

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What are the measures to be taken to reduce delays in the distribution of mail

November 28, 2020 KNEC notes and Past Papers

Assign staff for distribution Establish clear channels for distributions Establish specific time for distribution-classify collection point Institute proper follow up systems and fix responsibilities Maintain constant communication with departments

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Explain factors to be considered when choosing a filing system

November 28, 2020 KNEC notes and Past Papers

It should be easily accessible It should be suitable for the type of correspondence It should cater for future expansion It should be suitable to work with It should allow quick reference It should be able to safe guard documents/information

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What are the functions of a research and development department

November 28, 2020 KNEC notes and Past Papers

Develop new methods of manufacturing Discover new products Explore new markets Find ways of improving existing products Develop better packaging

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What are the functions of a research and development department

November 28, 2020 KNEC notes and Past Papers

Develop new methods of manufacturing Discover new products Explore new markets Find ways of improving existing products Develop better packaging

Office adminstration and management / office organisationLeave a comment

Outline ways in which an office worker may build good relations with seniors

November 28, 2020 KNEC notes and Past Papers

Complete work or schedule Follow instructions Report work related difficulties or problems promptly and accurately Requests for assistance if needed Help where appropriate Be courteous Give feedback to confirm understanding Adhere to policies and regulations

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