Process of measuring organizational performance


Process of measuring organizational performance

Planning is central to good program design and effective measurement. Program logic can be used to assist planning. This includes:

  1. defining or selecting outcomes
  2. defining impacts
  3. identifying outputs
  4. identifying resources.


Indicators must:

  • measure performance
  • refer to a result rather than being descriptive
  • be well-defined, relevant and informative
  • be within the control or influence of Directorates
  • be available, timely and cost-effective
  • be comparable with a benchmark or previous results over time.

Conduct program in line with program logic.

Monitor performance. Data considerations include:

  • gathering relevant data by set time frames
  • ensuring the data is accurate, comprehensive and comparable.

Reporting must:

  • explain the difference between planned performance and actual performance
  • provide a picture of overall performance
  • provide an unbiased and complete picture
  • identify assumptions, gaps and variances
  • present information clearly and concisely
  • provide explanations of assumptions, gaps and variances.

Evaluate and modify.If performance measurement indicates that the program or strategy is not effective, evaluate the program or strategy and consider modifying it.

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