Principles and Practices and Management July 2017 Past Examination Question Papers
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THE KENYA NATIONAL EXAMINATIONS COUNCIL
BUSINESS EDUCATION SINGLE AND GROUP CERTIFICATE EXAMINATIONS
STAGE III
DIPL4MA IN SUPPLY CHAIN MANAGEMENT
DIPLOMA IN BUSINESS MANAGEMENT
DIPLOMA IN CO-OPERATIVE MANAGEMENT
DIPLOMA IN HUMAN RESOURCE MANAGEMENT
DIPLOMA IN ROAD TRANSPORT MANAGEMENT
DIPLOMA IN TOURISM MANAGEMENT
DIPLOMA IN TOUR GUIDING MANAGEMENT
DIPLOMA IN INFORMATION COMMUNICATION TECHNOLOGY
DIPLOMA IN PROJECT MANAGEMENT
DIPLOMA IN MARINE TRANSPORT LOGISTICS
DIPLOMA IN HUMAN RESOURCE MANAGEMENT
DIPLOMA IN DISASTER MANAGEMENT
MODULE II
PRINCIPLES AND PRACTICE OF MANAGEMENT
3 hours
1. (a) Outline five ways in which the bureaucratic approach to management has contributed to modem management practice. (10 marks)
(b) Highlight five measures that should be taken by management to ensure effective planning in an organization. (10 marks)
2. (a) Give six reasons that may make a subordinate reluctant to take-up delegated work in an organization. (12 marks)
(b) Describe the steps followed in the process of management control in a business firm. (8 marks)
3. (a) Explain five challenges that organizations may face from the use of committees in decision making. (10 marks)
(b) Explain five external environment factors that may affect the operations of a business organization. (10 marks)
4. (a) Outline four benefits that an organization may derive from matching employee skills with job requirements. (8 marks)
(b) A good management control system should meet certain requirements. Highlight six such requirements. (12 marks)
5. (a) Explain six benefits that an organization may get from filling vacant job positions from internal sources. (1 2 marks)
(b) Highlight four criticisms that may be used against the application of the trait theory of leadership in an organization (8 marks)
6. (a) Outline six measures that the management of an organization can take to motivate its workers. (12 marks)
(b) Highlight four categories of leadership behaviours that are associated with the path-goal theory of leadership. (8 marks)
7. (a) Explain six conditions that are necessary for effective coordination of activities in an organization. (12 marks)
(b) Outline four challenges that an organization may face from lowering the retirement age of its employees. (8 marks)