Outline the procedure used when handling outgoing mail

  • Mails should be collected from departments at a regular interval that are pre-arrangement
  • Clerks must ensure that letters are put into the correct envelops and all enclosures attached to relevant letters
  • Letter should be sorted according to the type of service required so that they can be weighed according to the category of service
  • Letters should then be stamped with the correct amount of postage
  • Where there is need to keep the record of the amount used on postage, the details of the mails should be recorded
  • Franked letters must be delivered at the post office counter and mails requiring special service, should be delivered at the post office and a receipt obtained



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