Office Administration and Management November 2019 Past Question Paper KNEC Diploma

THE KENYA NATIONAL EXAMINATIONS COUNCIL

DIPLOMA IN BUSINESS MANAGEMENT

DIPLOMA IN HUMAN RESOURCE MANAGEMENT

DIPLOMA IN DISASTER MANAGEMENT

MODULE II

OFFICE ADMINISTRATION AND MANAGEMENT

1. (a) Outline five ways in which an inappropriate organization structure may limit the effectiveness of an enterprise. (10 marks)

(b) Outline five limitations of an Organization and Methods (0 & M) study as a technique of measuring office efficiency. (10 marks)

2. (a ) There are certain principles that should be followed in order to achieve a good office layout. Explain five such principles. (10 marks)

(b) Explain five factors that should be considered when determining the span of control in an office. (10 marks)

3. (a) Tam Limited has adopted the No Carbon Required (NCR) method of reproducing office documents. Explain five reasons that may have influenced this decision. (10 marks)

(b) Explain five reasons that may account for the increased use of office machines in modem offices. (10 marks)

4. (a) Explain five factors that may determine the period of time records are maintained in an organization. (10 marks)

(b) Outline five circumstances under which an organization may find it appropriate to adopt a centralised system of purchasing office stationery. (10 marks)

5. (a) Aman has been hired as an office manager at Tika Limited. Outline five duties that she is expected to perform in relation to her superiors. (10 marks)

(b) Explain five reasons why some office managers may be reluctant to computerise office records. (10 marks)

6. (a) Outline five requirements of an effective filing system. (10 marks)

(b) Explain five guidelines that should be followed when preparing office correspondence to ensure that it achieves the intended purpose. (10 marks)

7. (a) Describe the steps that are involved in conducting an Organization and Methods (O & M) study. (12 marks)

(b) Explain four measures that should be taken to enhance cooperation among members of different departments. (8 marks)

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