THE KENYA NATIONAL EXAMINATIONS COUNCIL
DIPLOMA IN BUSINESS MANAGEMENT
DIPLOMA IN HUMAN RESOURCE MANAGEMENT
DIPLOMA IN DISASTER MANAGEMENT
MODULE II
OFFICE ADMINISTRATION AND MANAGEMENT
1. (a) Outline five ways in which an office supervisor may enhance good relations with his or her subordinates. (10 marks)
(b) The rate of stationery wastage at Kwapo Limited has been rising over time, Explain five measures that the Office Manager should take to reverse this trend. (10 marks)
2. (a) Outline five limitations of using the view method to collect data for an organization and methods (0 & M) study.
(b) Explain five factors that management should consider when selecting an appropriate organization structure_
3. (a) Carbon copying as a method of reprography has been losing popularity over the past few years. Explain four reasons that may account for this trend. (8 marks)
(b) Explain six principles of records management. (12 marks)
4. (a) Outline four functions of the Human Resource Department in an organization. (8 marks)
(b) Describe the procedure for handling incoming mail in an office. (12 marks)
5. (a) Outline five demerits of microfilming office documents in an organization. (10 marks)
(b) Explain five measures that may be taken by an office manager to enhance employee security. (10 marks)
6. (a) Explain five circumstances under which an organization may find it appropriate to centralise office services. (10 marks)
(b) Outline five qualities that an office receptionist should possess in order to perform his or her duties effectively. (10 marks)
7. (a) Many organizations find it appropriate to outsource some office services. Explain five challenges that may be associated with this practice. (10 marks)
(b) Outline five indicators of a poor office layout. (10 marks)
