- Percentage of orders dispatched on time;
- Percentage of orders fully satisfied (i.e. all order lines supplied);
- Accuracy of order fill;
- Stock availability in the warehouse;
- Order lead time;
- Returns and customer complaints.
- Number of cases picked per person per hour;
- Number of order lines picked per person hour;
- Equipment uptime (e.g. percentage hours equipment available, with no breakdowns or routine maintenance).
- Cost per case throughput;
- Cost per pallet stored;
- Conformance to budget (e.g. for staff costs, rent, equipment maintenance, packing materials).
- Percentage pallet storage capacity used;
- Number of hours per day equipment is used (e.g. sorters or narrow-aisle trucks) – although note that high utilizations may prevent peak throughputs being achieved, so these measures need to be interpreted with caution;
- Number of standard hours worked.
- Percentage of locations with correct stock (i.e. in accordance with the computer records, as measured during a physical stock-take);
- Percentage of SKUs with correct stock;
- Stock-turn (i.e. annual throughput/average inventory level). This figure is also often represented as the number of weeks of inventory held in the warehouse (i.e. a stock turn of 10 equals 52/10 or 5.2 weeks of inventory in the warehouse).
- Average number of hours between arrival of goods on site and put away to storage location (i.e. available for replenishment or picking);
- Average number of hours between customer order receipt and dispatch of goods.
- Number of days without an accident;
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