Handling Customer Complains

There will always be customers who complain after completing the sale. Like customer objections, don’t view complains negatively. Rather they are often a very good way to;

  1. Obtain valuable customer feedback on products.
  2. Assess customer attitudes to company policies.
  3. Address customer needs that were not previously identified.

It is evident that customer complaints can be a good selling opportunity.



(Visited 74 times, 1 visits today)

Leave a Reply

Your email address will not be published. Required fields are marked *