Customer service=accountability delivery
Professionals who constantly deal with customers inside or outside the company need to strive for certain qualities to help them answer customer needs. The professional qualities to be emphasized always relates to customer wants.
BASIC PROFESSIONAL CUSTOMER SERVICE QUALITIES
- Friendliness – Associated with courtesy and politeness.
- Empathy – Appreciate customers wants and circumstances.
- Fairness – Customers want to feel and receive adequate attention and reasonable answers.