This refers to activity of looking after customers and helping them with complaints and problems. It involves provision of service before and after purchase. Customer care is also a third party provider that takes customers calls, answers their questions, addresses their concerns, and solves their problems etc, and submits detailed reports on such activities to the principal (client).
It involves putting systems in place to maximize your customer’s satisfaction with your business.
(Visited 149 times, 1 visits today)