A reader is required in order to refer to the information Its difficult to locate the information required from the film Poorly prepared film will not be readable It requires special equipment which is expensive Specialized knowledge is required to Read More …
Author: KNEC notes and Past Papers
Suggest measures that an organization may take to ensure effective use of stationery
Issue stationery in reams and packets Ensure there is proper follow up of use e.g. cheek dustbins for wasteful use Recycle/re use of used stationery where possible e.g. printing paper envelops Carry out regular inspection on stock taking Provide good Read More …
Outline factors to be considered when deciding record retention policy
Space available for use Frequency of reference Legal requirements Need to retain documents in original form as evidence in court Availability of duplicates in other departments Equipment available for storage Need of retention for auditory purposes
What are responsibilities of a purchasing department
Purchasing goods and materials Preparation of orders Maintaining stock records Maintaining records of supplies Sourcing for suppliers
What are organizational factors that could promote good human relations
Provision of a good working environment communication Clear tasks and responsibilities Provision of adequate tools and equipment for the job
What is the procedure for stock -requisition for a department
i. Establish required items and quantities ii. Compare with allocated quota iii. Fill in the requisition slip iv. Get authorization v. Submit requisition to store vi. Verification by store clerk vii. Issue of required items viii. Record received items ix. Read More …
Suggest ways in which an organization may promote its image to customers
Prompt delivery of goods and services Presentable and effective front office staff Prompt response to customer queries/complaints Periodic press releases Partnership with community in charitable events Fair pricing of products
What are ways in which poor grooming and dressing can negatively affect human relations in the office
Inappropriate dressing may elicit negative comments from colleagues which may strain relationship Bad breath and odor may lead to isolation of a colleague Unkempt appearance draws wrong conclusion and encourages gossip which stains relationship Showily dressing may be interpreted as Read More …
What are the challenges that employees face in coping with challenging technology
High cost of retraining Limited access to training facilities Inadequate time for training Reluctance to embrace new technology
What are benefits of a public relations departments to a customer
Addresses customer queries Deals with customer complaints Organizes community assistance projects Creates awareness of the organizations activities/products