- Attitude and appearance – a customer service representative must be congenial, presentable and approachable e.g. when communicating on phone they should be pleasant and an understandable voice be used. The concern of the customer is the top priority and the representative cannot allow his/her mood or other internal issues destruct his/her from this priority.
- Convenience i.e. easy to approach.
- Follow up – this can be done by sending an email or by calling or even visiting the customer.
- Communication-e.g. if you are doing repairs on someone’s car, calling the customer and updating him on progress or sending an email to keep him upraised of the situation could be a very smart way to proceed.
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