Labour and Industrial Relations November 2011 Past Paper: 204

Labour and Industrial Relations November 2011 Past Examination Question Paper

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LABOUR AND INDUSTRIAL RELATIONS

3 hours

1. (a) The association of Employers of Nyake has been accused by the main worker’s trade union of engaging in unfair labour practices.
Explain the factors that might have encouraged the association to engage in such unfair labour practices. (10 marks)

(b) Explain the ways in which the adoption of the democratic leadership style may negatively affect the relationship between management and staff in an organization. (15 marks)

2. (a) Due to persistent industrial unrest in Apex Co. Ltd, the management of the company intends to create the position of a human relations officer.

Outline the technical qualifications that the successful candidate should have. (10 marks)

(b) Employees sometimes fail to follow the right procedure when tabling grievances relating to their remunerations.

Outline the possible negative consequences of such failure to the employees. (15 marks)

3. (a) Some industrial relations disputes may be attributed to the inefficiency of the team charged with overseeing industrial relations in an organization.
Outline the indicators of efficient industrial relations team in an organization. (10 marks)

(b) Explain the ways in which informal groups may impact negatively on the operations of an organization. (15 marks)



4. (a) Outline the ways in which the cultural background of individual workers in an
organisation may hinder the attainment of good interpersonal relations at the work place. (15 marks)

(b) The efforts of the management of Kazi kwa Mpango Ltd to harmonize employees goals with the organizational goals have been unsuccessful.
Explain the factors that may account for the failure. (10 marks)

5. (a) Explain the ways in which the level of morale of an individual worker may influence group morale in an organization. (15 marks)

(b) Kienyenji Fabricators Ltd does not find it necessary to provide its employees with their job descriptions.

As a labour and industrial relations officer advise the management of the organization on the ways in which providing well drawn job descriptions to employer would enhance good labour relations. (10 marks)

6. (a) Many organizations today are investing heavily in programmes aimed at enhancing employee satisfaction in their jobs.
Explain the benefits that may accrue to an organization from undertaking such investment. (10 marks)

(b) in accordance with Herzberg theory on employee satisfaction, explain the ways in which work may be designed in order to enhance employee satisfaction. (15 marks)



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