Prompt delivery of goods and services Presentable and effective front office staff Prompt response to customer queries/complaints Periodic press releases Partnership with community in charitable events Fair pricing of products
Category: Office adminstration and management / office organisation
What are ways in which poor grooming and dressing can negatively affect human relations in the office
Inappropriate dressing may elicit negative comments from colleagues which may strain relationship Bad breath and odor may lead to isolation of a colleague Unkempt appearance draws wrong conclusion and encourages gossip which stains relationship Showily dressing may be interpreted as Read More …
What are the challenges that employees face in coping with challenging technology
High cost of retraining Limited access to training facilities Inadequate time for training Reluctance to embrace new technology
What are benefits of a public relations departments to a customer
Addresses customer queries Deals with customer complaints Organizes community assistance projects Creates awareness of the organizations activities/products
What are measures a manager could take in order to enhance human relations in his departments
Allow initiative from staff Fair distribution of work Equal treatment in disciplinary cases Accept constructive criticism Sensitivity to workers feelings
What are the benefits of having an effective stock control system
It prevents pilferage It ensures that stock levels are maintained It minimizes the amount of capital tied up in stock It minimizes wastage of storage space
Suggest ways in which an organization may control the quantities of stationery used by departments
Monitor the quantities used by each department Appoint somebody to be in charge of stationery requisition Issue stationery only against a signed requisition Store stationery under right conditions to avoid wastage through deterioration Set minimum and maximum levels of stock Read More …
Suggest measures to improve accuracy in filing
Ensure that every document filed has the mark releasing it for Sort papers and group them before filling Place correspondence in the correct file Arrange correspondence in chronological order with the most recent on top File daily Use a cross Read More …
What are the advantages of reproducing documents Using computer printers
The copies are neat Printers are very fast Colorized production is possible Easy to correct errors No preparation of an intermediary device Storage of data is easy e.g. flash disk
Describe the responsibilities of an office supervisor
He coordinates the work in the department Monitors work progress Distributes work among staff Identifies training needs Solving work related problems Deals with staff issues e.g. discipline