TOPIC 1: INTRODUCTION TO PROJECT QUALITY MANAGEMENT
- Definition of terms
- Difference between quality control and quality assurance
- The key concepts of quality management
- Importance of quality management
- Historical background of quality management
- Changing trends in quality management
- Quality management process
TOPIC 2: PROJECT QUALITY PLANNING
- Project Quality Planning
- Importance of quality planning
- Quality management plan
- Work Performance Information
- Project Scope Statement
- Quality planning inputs
- Tools and techniques for planning
- Outputs of quality planning
- Enterprise Environmental Factors (EEF
- Project quality approaches
TOPIC 3: PROJECT QUALITY ASSURANCE
- Definition
- Importance of quality assurance
- Process of quality assurance
- Inputs to quality assurance performance
- Tools and techniques for project quality assurance
- Challenges facing quality assurance in a project
- Quality Assurance and Improvement Program (QAIP)
TOPIC 5: QUALITY IMPROVEMENT
- Definition and meaning
- Quality Improvement Methods
- Challenges of quality improvement in projects
TOPIC 6: QAULITY MANAGEMENT SYSTEMS AND APPROACHES
- Quality management activitiesImportance of continuous improvement on project quality
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